At Yioba Logistics, we are committed to delivering reliable and timely logistics services. However, we understand that certain situations may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued.
You may be eligible for a refund if:
The delivery was not completed due to an error on our part.
The service was cancelled by Yioba Logistics before pickup or dispatch.
The item was lost or damaged in transit due to negligence by Yioba Logistics (subject to investigation).
You were charged in error or experienced duplicate billing.
Refunds will not be issued in the following cases:
Delays caused by incorrect or incomplete delivery details provided by the sender.
Delivery issues arising from the receiver’s unavailability or refusal to accept the package.
Force majeure events (e.g., natural disasters, public unrest).
Cancellations made after pickup or once the delivery is in progress.
Packages containing prohibited or unapproved items.
To request a refund, please follow these steps:
Contact our support team at refunds@yioba.com or call [Insert Phone Number] within 48 hours of the incident.
Provide the following details:
Tracking ID or Order Number
Reason for refund request
Supporting documents or evidence (e.g., receipt, photos, delivery report)
Our team will review your request and respond within 5–7 business days.
Approved refunds will be processed via the original payment method, or as store credit where applicable. Refund processing times may vary depending on your payment provider.
For any questions or concerns regarding refunds, please contact:
Yioba Logistics – Refunds Department
📧 Email: support@yioba.com
🌐 Website: https://yioba.com